FAQs
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General
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Is there a minimum age requirement to make online purchase from this site?
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| The minimum age to make a purchase on this site is 21 years old and above. |
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Is it secure to make online purchase at this site?
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| This site is secured with SSL certificates from Cloudflare to ensure security of your data and transactions. |
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Order
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Is there a minimum order purchase value for this site?
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| There is no minimum order required for this site. |
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How do I know if I have submitted my order successfully and when will it be confirmed?
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| Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via +607-237 1988 (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email. |
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| If we are unable to fulfil your order due to unforeseen circumstances, we will notify you via phone within 2 working days. |
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What should I do if I have problem placing an order via this site?
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| You can call us at +607-237 1988 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance if you encounter any problem. |
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Can I cancel my order after I have received my order?
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| Once you have received your order, you will be asked to check and confirm the products which you have ordered. Unfortunately, at this point in time, we are unable to accept returned orders unless you have received defective goods. In which case, you would need to immediately request for return within 7 days of receipt by calling in to our company number at +607-237 1988. As such, please be reminded to check through your parcel carefully once received. |
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Delivery
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Where can you deliver the products to?
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| We deliver throughout West Malaysia only, shipped with a third-party courier, GD Express. |
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Is there any delivery fee?
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| Normal Delivery |
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- Free delivery for orders above RM120.
- Additional delivery surcharge will be levied for orders falling below RM120:
- RM4 surcharge for order below RM60
- RM2 surcharge for order between RM60 to RM119.99
- It will take 1-3 working days for processing and delivery of order.
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| Self Collect |
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- No self collect available.
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What should I do if I have problem placing an order via this site?
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| You can call us at +607-237 1988 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance if you encounter any problem. |
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Can I cancel my order after I have received my order?
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| Once you have received your order, you will be asked to check and confirm the products which you have ordered. Unfortunately, at this point in time, we are unable to accept returned orders unless you have received defective goods. In which case, you would need to immediately request for return within 7 days of receipt by calling in to our company number at +607-237 1988. As such, please be reminded to check through your parcel carefully once received. |
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When can I receive my purchased items?
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| You will receive your purchased items within 1 to 3 working days from the receipt of the order confirmation email. |
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Do I have to receive the products personally?
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| You can authorize another party to receive the purchased items at the specified date and time slot. |
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Can I request for express delivery?
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| We do not provide express delivery at the moment. |
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Payment and Pricing
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What are the available payment options for online purchase?
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| We accept card transactions, like Visa and Master Card which processed by eGHL. |
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Do you accept instalment payment?
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| We do not accept instalment payment at the moment. |
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Return
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What if the products delivered are different from my order?
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| You are strongly advised to check your products upon receipt of them immediately. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, you can also call us at +607-237 1988 (Mondays – Fridays, 9am to 5pm, except public holidays) within 7 days from date of receipt to arrange for a return. We will absorb any additional delivery charge incurred. |
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- Call us at +607-237 1988 (Mondays – Fridays, 9am to 5pm, except public holidays) to request for a return within 7 days from receipt of products.
- Products must be unopened and in good resalable condition.
- Gift/premium accompanied with the products is in its original condition.
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| You may request for collection of return products however it is subject to a collection charge. |
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Can I return the products I bought from this site?
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| We want to ensure that you have a pleasant online shopping experience. Thus, we will happily accept returns in accordance with the following Return Policy. |
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